Customer Experience (CX)
Supercharge Your Customer Engagement Strategy
Amplix helps you evaluate, deploy, and optimize your customer engagement technology and strategy to create seamless customer experiences.
CX Table of Contents
How We Help You Create Better Experiences
Amplix specializes in self-service, agent assist, workforce optimization, analytics, and other essential technologies to enhance customer engagement. With data-driven insights through ROI/TCO analysis and business case modeling, you can confidently select the right CX technologies. A vendor-neutral approach ensures your technology and operations are streamlined, delivering impactful results for your business.
CX Technology Spotlight
Strategy
Customer Experience journey architecture and design
Current technology assessment
Consulting
Contact center solution
AI solutions
Outsourcing and labor solutions
Implementation
AI Impact Assessment
Project management
Implementation
Integrations
Training
Featured Service Providers
Strategy
Refine your
Customer Experience
Your customer experience can reach new heights with Amplix’s CX Strategy team. From mapping and designing your customer journey to optimizing your processes and technology stack, you’ll gain the insights and strategies needed to deliver seamless, impactful interactions.
Consulting
Expert Advisory Services to Transform Your CX Operations
Amplix provides guidance on contact center solutions, conversational AI and self-service, outsourcing or labor strategies, and conversation intelligence tools. From assessing your needs to procuring the right solutions for your contact center needs, we help you tackle any CX transformation project.
Implementation
Tailored for Your Success
You get the support you need to maximize the value of your technology investments with Amplix’s professional services. From technology assessments and project management to seamless implementation, custom development and integrations, and team training, you’re guided every step of the way.
Managed Services
Rapid Support
on Standby
Benefit from high-touch managed services for Genesys, Five9, Zoom, and RingCentral designed to deliver exceptional results, backed by an impressive average CSAT score of 99.6%.
Specialization
Unmatched Expertise in Leading CX Platforms
Amplix brings unparalleled knowledge and expertise in industry-leading customer experience (CX) platforms, including Genesys, Five9, NICE, Zoom, and RingCentral. With a deep understanding of these technologies, we empower your organization to navigate complex CX ecosystems with confidence. From selecting the right platform to leveraging advanced features and capabilities, partnering with us ensures your business can deliver exceptional customer experiences.
Customer Success
Ongoing Guidance & Education
Your dedicated Customer Success Manager provides valuable resources for you and your team, including ongoing technology optimization, industry insights, best practice trends from our customer base, and advocacy support with your technology vendor.
Technical Account Team
Go Further With a Dedicated Team
Your needs come first with our Technical Account Team, designed to help you get more from your contact center. Through ongoing strategy meetings, you’ll stay informed on product updates, system upgrades, enhancements, and integrations. Together, we’ll create a tailored technology optimization plan, and our team will ensure it’s executed flawlessly.
Thought leadership
